FAQ
Products and Materials
Q: What products does Jazbao mainly produce?
A: We focus on the design, development, and manufacturing of light home products. Our core product categories include hangers, storage products, decorative items such as wall art and ornaments, lighting, tableware, and soft home furnishings. Among them, hangers and storage products are our key strength categories, supported by our own factories and mature production lines.
Q: Can the quality of your recycled material products compare with products made from virgin materials?
A: Yes, absolutely. The recycled plastics we use, such as rPET and rPP, come from reliable GRS-certified suppliers. Their physical performance and appearance are strictly tested and are comparable to products made from virgin materials. We can also provide relevant certification documents and test reports for customer verification.
Q: Will flocked hangers shed fibers?
A: Our flocking process uses high-quality adhesives and standardized temperature and humidity control. The flocking density and adhesion are inspected during production and tested before shipment. Under normal use, fiber shedding will not occur. If customers have special abrasion-resistance requirements, we can also adjust the process during the sampling stage.
Customization and Orders
Q: Do you accept small-batch customization? What is the MOQ?
A: We support OEM/ODM customization. The MOQ varies depending on the product category and process complexity. For hangers and storage products, the MOQ is relatively flexible. Please provide your product idea or selected existing model, and we will provide the MOQ and quotation as soon as possible.
Q: How long does it take from design to shipment?
A: The lead time depends on whether an existing mold is available and the order quantity. General reference:
Existing products: Approximately 25–40 days after confirming all details.
New mold development: Mold development takes approximately 15–30 days. Including trial production and mass production, the total lead time is approximately 45–60 days.
We will provide a detailed project timeline and keep customers updated throughout the process.
Q: Can you develop exclusive designs for my brand?
A: Yes. This is one of our core services. Our design team can work with you from the concept stage to develop exclusive products based on your brand positioning and market needs. With our fast sampling capability, we can help bring your exclusive designs to life efficiently.
Quality and Factory
Q: How do you ensure product quality?
A: We control quality at three levels:
Source Control: All incoming raw materials are inspected, including verification of physical properties and environmental compliance certificates.
Process Control: Key processes such as injection molding and flocking are monitored through in-process inspection points and standardized work instructions.
Final Inspection: Finished products are inspected according to AQL standards before shipment. We can also support customer video inspections or third-party inspections.
Q: Can we visit your factory for an audit?
A: Yes, you are welcome to visit. We support customer factory audits by appointment, and both our Dongguan factory and Vietnam factory can receive visitors. If an on-site visit is not convenient, we can also arrange a live video factory tour, where our team will guide you through the workshop, laboratory, and sample room in real time.
Environmental Protection and Certifications
Q: What environmental certifications do you have?
A: Our certifications include:
Global Recycled Standard (GRS) : Proves the source and traceability chain of recycled materials.
OEKO-TEX Standard 100: Proves that finished products are safe in terms of harmful substance testing.
SGS and other third-party test reports: Specific testing can be provided according to customer requirements.
Specific certificates can be viewed on the Sustainability page or requested from us for the latest versions.
Q: How can you prove that the products truly use recycled materials?
A: We provide GRS transaction certificates, which can trace the recycled material content and source of each batch of products. This is a widely recognized document among international buyers and brands.
Cooperation and Support
Q: What are your payment terms?
A: For new customers, our standard payment term is a deposit in advance and the balance before shipment. Specific terms can be discussed based on order value and cooperation history. We are committed to building long-term trust and flexibly supporting the reasonable needs of our partners.
Q: Can you ship directly to overseas warehouses?
A: Yes. We are familiar with various trade terms such as FOB, CIF, and DDP, and have long-term international logistics partners. We can arrange delivery to Amazon FBA warehouses or customer-designated overseas warehouses.
Q: How can I get samples?
A: Please submit your sample request through the Contact Us page and provide the product model or general product idea. Regular samples can usually be sent within 5–7 working days, while customized samples will require a lead time based on the complexity of the design.